Privacy Policy

Effective Date: August 1, 2026

Welcome to Casino Roby. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in New Zealand. By accessing or using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: name, date of birth, email address, phone number, residential address, and other contact details.
Account Information: username, password, transaction history, account balance, and preferences.
Verification Information: documents for identity verification such as passport, driver’s license, or other government-issued IDs.
Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our site.
Payment Information: payment methods, billing address, and transaction details.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services.
Verify your identity to comply with legal and regulatory requirements.
Process transactions and payments securely.
Communicate with you regarding your account, promotions, updates, and support.
Improve our website, services, and user experience.
Prevent fraud, money laundering, and other illegal activities.
Comply with applicable laws and regulations in New Zealand.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent where required.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as fraud prevention and service improvement.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory and law enforcement authorities as required by law or to protect our rights.
Affiliated companies within our corporate group.

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and stored in countries outside New Zealand. When doing so, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under New Zealand privacy laws, you have the right to:

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete data.
Withdraw consent where processing is based on your consent.
Request deletion of your personal information, subject to legal and contractual restrictions.
Object to or restrict certain processing activities.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Casino Roby Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland, New Zealand

Thank you for trusting Casino Roby with your personal information.