Responsible Gambling at Casino Roby

At Casino Roby, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Roby operates in full compliance with New Zealand gambling regulations and follows the guidelines set by the relevant regulatory authorities. We take our duty of care seriously and actively work to prevent problem gambling by offering a range of player protection tools and resources.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you lied to family or friends about your gambling habits?
• Do you chase losses by continuing to gamble after losing?
• Has gambling caused problems with your finances, work, or relationships?
• Do you feel restless or irritable when you try to stop gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use the tools available on our platform or seek professional help.

Player Protection Tools

Casino Roby provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a set time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino Roby for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To activate self-exclusion, please contact our support team at [email protected].

Protecting Minors

Casino Roby strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support, information, and referrals for people concerned about their own or someone else's gambling.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for people in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Māori Helpline

Culturally appropriate gambling support for Māori communities.

• Phone: 0800 654 655 (select the Māori option)

Our Responsible Gambling Policy

Casino Roby's responsible gambling framework is reviewed and updated regularly to ensure it reflects current best practices and regulatory requirements. Our team is trained to identify signs of problem gambling and to offer appropriate support to players who may be at risk.

We do not target vulnerable individuals with promotional offers and we actively monitor player behaviour for signs of gambling harm. Players who show indicators of problem gambling may be contacted by our responsible gambling team or have restrictions applied to their accounts.

Contact Us

If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please contact our support team:

• Email: [email protected]
• Live Chat: available on our website 24/7

Last updated: June 2026